SMACH Team is looking for a Community Manager and Game Customer Support Agent who wants to evolve their gaming career with a successful company. You will be responsible for supporting players/communities of SMACH Z.

Responsibilities:

- Processing questions and problems.
- Answering queries on blogs and forums as well as social media channels.
- Getting familiarized with SMACH Z and the games so you can advise players.
- Encouraging user loyalty by providing outstanding service.
- Contributing to studio-wide community strategies.
- Working both independently and cooperatively within the team.
- Supporting the marketing manager in any ad-hoc tasks.

Requirements:

- Extensive experience as a Community Manager or Customer Support Agent ideally within the gaming industry or similar.
- Passion for and strong knowledge of games.
- Good knowledge of social media from the user or professional point of view.
- Excellent knowledge of English and Spanish both written and spoken.
- Excellent organizational skills.

The position is based at SMACH Team’s corporate headquarters in Palma de Mallorca (SPAIN). Come join the team!